Frequently Asked Questions

Who is TrueFan Travel?

We are a dynamic team of sports travel experts dedicated to creating amazing experiences for passionate sports fans all around the world.

Can I book my own airfare instead of the flights included in the full trip package?

Yes, you can! Choose the “self-travel” option when booking to join us from anywhere in the world. Note: Self-Travel Packages do not include airport transfers.

Do you offer tailgate-only packages?

Tailgate-only packages and/or ticket and tailgate packages may become available after full trip packages are sold out, typically 30-60 days before the event. This is not guaranteed for every trip and is based on availability.

What is the purpose of paying the deposit?

Your deposit secures your spot on the trip, ensuring best access to flights, hotels, ticket upgrades, and more. It’s essential for securing your place on our highly anticipated trips.

Do you offer payment plans?

Yes, we offer convenient and flexible payment plans. You’ll receive email notifications for each payment, ensuring a stress-free way to plan financially for your sports travel package. Let us know if you need a little more time to make payments and we will do our best to accommodate your request.

When can I expect full trip details after paying a deposit?

Additional trip details are released once professional sports schedules and dates are available. We’ll keep you informed every step of the way and provide all the details you need. Final details are included in the trip itinerary which is sent out 3-4 weeks prior to your trip.

What is your refund policy?

All deposits and payments are non-refundable, as stated on our trip pages. Any exceptions will be clearly listed. Be sure to let us know as far in advance as possible if extenuating circumstances affect your reservation so the team can evaluate if any exceptions to this policy can be made.

Is travel insurance provided?

Travel insurance can be purchased for each trip.

Details are available here:

Will I be sitting with the rest of the group at the game? Where are the seats?

Seat locations are disclosed in the final itinerary provided to guests after booking and within 3-4 weeks of the trip. In general, seats are upper level, with limited lower level options available as add-ons. We do our best to keep the entire group together but each stadium has different availability/seating arrangements.

When will I find out more information about the event I signed up for?

A detailed trip itinerary will be sent between 3-4 weeks prior to your trip. Stay tuned for more communications from the TrueFan team! We aim to keep you informed each step of the way.

An Official Fan Experience Partner of the Cleveland Browns